Important Information For All Cards Starting with 5390 15

GIFT CARD TERMS & CONDITIONS and Frequently Asked Questions

Important Notice: Give this document to the recipient of the gift card for any future questions or issues


Fees Associated with your Gift Card ("Card")

Always know the exact dollar amount available on your card. Merchants do not have access to this information and cannot determine the balance on your card. Free access to check your balance is available at or by calling 1-866-466-8103.

Gift Card FAQ's

Q: How do I use my gift card?

A: First, sign the signature panel on the back of the Card. We also suggest that you write down the gift card number and the customer service number from the back of the card on a separate piece of paper in case the gift card is lost or stolen. You can then use your card the same as you would use a credit card provided there is sufficient funds loaded on the card to cover the full amount of your purchase. Present it to the clerk when making a purchase, and sign the form or receipt. If the merchant requests, instruct the merchant to select 'Credit' on the terminal.

Q: Where and when can I use my gift card?

A: You can use your MasterCard® gift card anywhere that MasterCard® prepaid (debit) cards are accepted. Your prepaid card is valid only in the United States. It cannot be used at merchants outside of the United States, including Internet and mail/telephone order merchants outside of the United States. You can use your gift card right away, and we encourage you to use your gift card within one year of receipt since service fees may apply after one year of inactivity in accordance with applicable law.

Q: Can I access cash from my gift card?

A: No, you cannot access cash (at any time) from your Card via an ATM or a point of sale terminal.

Q: How do I register my personal information and/or find out what my balance and transaction history are on my gift card?

A: Go to or call: 1-866-466-8103.

Q: Why should I register my Card?

A: Registering your Card at will provide the additional security required to allow you to use your Card for internet purchases as well as requesting a replacement card should your Card become lost or stolen.

Q: Does my gift card expire?

A: Your gift card will expire once the "valid thru" date listed on the front of your gift card has passed. However, the funds do not expire, and will still be available if you contact us to receive a replacement Card. There will not be a charge for a replacement Card if you are ordering a replacement Card after your Card expires in order to access unused funds. If a replacement Card is not available, you will be given instructions on how to receive your remaining funds. You may contact us at 1-866-466-8103 to request a new Card after your Card expires.

Q: Can value be added onto my gift card after it is purchased?

A: No, the gift card is disposable. It cannot be reloaded or renewed. When all value is used, and you no longer need the Card for possible merchandise returns or credits, the card should be destroyed. Do not give your gift card to a merchant to destroy.

Q: What if my purchase is greater than the value available on my gift card?

A: You must advise the merchant how much is available on your gift card. The merchant would complete a split tender transaction and charge the gift card for the available balance. The remaining amount of your purchase would require another form of payment.

Q: How do authorization holds at certain types of merchants impact my available balance?

A: When you use your Card to rent a car, book a hotel room or other travel, or make certain other purchases (e.g., at restaurants, telecom merchants, taxis, beauty salons, mail order or for gas purchases made at the pump), the merchant or we may initiate an authorization hold (a "hold") on your card account. Merchants and or we may initiate holds for many reasons, including (without limit) to satisfy "security deposit" requirements or to ensure your card account has available funds when you complete the transaction. Funds that are subject to a hold will not be available to pay for other purchases until the hold has been released. We have no control over when a merchant releases a hold. A hold that is initiated by us will be released when the merchant settles the transaction.

Q: How do I use my gift card at a restaurant?

A: You may use your gift card at a restaurant the same as you do at any other merchant. However; it is common for service-oriented merchants to automatically factor in an additional 25% to cover any tip you may leave on the card. If your total bill, after adding in the additional 25%, exceeds the amount on the gift card, it will be declined. You should ensure that your gift card has an available balance that is 25% greater than your total bill. TO AVOID A DECLINE OF, OR A HOLD ON, YOUR GIFT CARD, YOU CAN ASK THE MERCHANT TO AUTHORIZE A SPECIFIC DOLLAR AMOUNT. WE DO NOT GUARANTEE THAT THE MERCHANT WILL FULFILL THIS REQUEST.

Q: How do I use my gift card at hotels and rental agencies?

A: Like restaurants, companies associated with travel services may automatically factor in an additional 25% to cover incidental charges that you might incur. You should ensure that your gift card has an available balance that is 25% greater than your total bill.

Q: Can I use my gift card at gas stations?

A: We recommend always using your card inside at the register to prevent over authorization which could possibly cause your card to decline.

Q: If my card is lost or stolen, how do I report it?

A: Immediately report your card lost or stolen by calling 1-866-466-8103.

Prepaid MasterCard® Gift Card - Cardholder Agreement IMPORTANT - PLEASE READ CAREFULLY

Terms and Conditions for the Gift Card
This document constitutes the agreement ("Agreement") outlining the terms and conditions under which a Prepaid MasterCard® Gift Card ("Card") has been issued to you. The Prepaid MasterCard® Gift Card is a prepaid card issued by MetaBank ("Bank"). By accepting and using this Card, you agree to be bound by the terms and conditions contained in this Agreement. You agree to sign the back of the Card immediately upon receipt. The Card will remain the property of Bank and must be surrendered upon demand. The Card is nontransferable, and it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law. Please read this Agreement carefully and keep it for future reference.

The Card is a Prepaid Card loaded with a specific amount of funds, redeemable to buy goods and services anywhere MasterCard® debit cards are accepted. The Card is valid only in the United States. It cannot be used at merchants outside of the United States, including Internet and mail/telephone order merchants outside of the United States. In this Agreement "You" and "your" mean the person or persons who have received the Card and are authorized to use the Card as provided for in this Agreement. "We", "us", "our", and "Bank" mean MetaBank, our successors, affiliates or assignees. The Card is NOT a credit card. The Card is not connected in any way to any other account. You must register your Card in order for the funds on your Card to be FDIC insured. You may register your Card by going to Our business days are Monday through Friday excluding holidays. Saturday, Sunday, and federal holidays are not considered business days, even if we are open.

Authorized Users
Until you sign the Card, you may present the card to another person for their use. That person should then sign the Card and become subject to these terms and conditions. However, once you sign the Card, it is for your use only. You are wholly responsible for the use of each Card according to the terms of this Agreement.

Using Your Card
You may use your Card to obtain goods or services wherever the Card is honored. The Card is valid only in the United States. It cannot be used at merchants outside of the United States, including Internet and mail/telephone order merchants outside of the United States. The Card cannot be used to obtain cash, for illegal transactions or on-line gambling activity. If you use your Card number without presenting your Card (such as for a mail order or telephone purchase), the legal effect will be the same as if you used the Card itself. Payment for pay-at-the-pump stations must be made inside.

For security reasons, we may limit the amount or number of transactions you can make on your Card. You do not have the right to stop payment on any transaction made with your Card.

Each time you use your Card, you authorize us to deduct the amount of the transaction from the balance of the funds associated with the Card. YOU ARE NOT ALLOWED TO EXCEED THE BALANCE OF THE FUNDS AVAILABLE ON YOUR CARD. If you attempt to use the Card when there are insufficient funds associated with it, the transaction will generally be declined. Nevertheless, if a transaction that exceeds the balance of the funds available on your Card occurs due to a systems malfunction or otherwise, you shall remain fully liable to us for the amount of the transaction.

If you wish to use your Card for a purchase which is greater than the balance of the funds available on your Card, you must tell the merchant to charge only the exact amount of funds available on the Card to the Card and then you must arrange to pay the difference using another payment method. The merchant may require payment for the difference in cash rather than accepting another card, such as a credit or debit card. Some merchants may not accept these "split transactions." If you fail to inform the merchant prior to completing the transaction, your Card is likely to be declined.

If you commence a purchase and then change your mind and fail to make the purchase, after the merchant has already obtained an "authorization" for the transaction, the "authorization" may result in a temporary hold for that amount of funds for up to ten (10) days. Car and hotel authorizations may result in a temporary hold on funds up to thirty (30) days.

Returns and Refunds
If you are entitled to a refund for any reason for goods or services obtained with your Card, you agree to accept credits to your Card for such refunds. It may take up to 7 days for the amount of the refund to be credited to your Card.

You should get a receipt at the time you make a transaction using your Card. You agree to retain your receipt to verify your transactions.

Fees Associated with your Gift Card

Replacement Card
The funds on your Card do not expire. You will not be charged a replacement Card fee if you are ordering a replacement Card after your Card expires in order to access unused funds. If your Card still has unused funds on it after your Card expires, you may order a new card by calling 1-866-466-8103. If a replacement Card is not available, you will be given instructions on how to receive your remaining funds. If your Card is lost or stolen, and you are calling for a replacement Card due to that purpose, you may be charged a Lost/Stolen Card Replacement Fee, as noted in the Fee Chart above, and further explained in the "Your Liability for Unauthorized Transactions; Disputed Transactions" section below. Please report any lost/stolen cards immediately by calling 1-866-466-8103.

Our Liability for Failure to Complete Transactions
We will not be liable:

No Warranty Regarding Goods and Services or Uninterrupted Use
We are not responsible for the quality, safety, legality, or any other aspect of any goods or services you purchase with your Card. From time to time the Card service may be inoperative, and when this happens, you may be unable to use your Card or obtain information about your balance. Please notify us if you have any problems using your Card. You agree that we are not responsible for any interruption of service.

Periodic Statements
You may obtain information about the amount of money you have remaining in your card account by calling 1-866-466-8103. This information, along with a 60-day history of account transactions, is also available on-line at You also have the right to obtain a sixty (60) day written history of account transactions by calling 1-866-466-8103 or by writing us at the address found on

Zero Dollar Limited Liability for Certain Unauthorized Card Transactions.
Keep your Card safe. We encourage you to keep your Card number as well as the customer service number in a safe place, separate from the Card, so if it is lost or stolen you may be able to report the Card lost or stolen before someone uses it. Tell us, AT ONCE, if you believe your Card has been lost or stolen or of any unauthorized transactions. Your liability for unauthorized transactions that are processed by the network branded system identified on your Card is Zero dollars ($0) (For example, MasterCard). We may require you to provide a written statement regarding claims of unauthorized transactions. These provisions limiting your liability may not apply to business or agricultural purposes, POS, Pinless, or any other debit transactions not processed by the network brand identified on your card. You may not be entitled to zero dollar liability in the event you did not exercise reasonable care in safeguarding your Card from unauthorized use. Failure to register your Cards may be considered as not safeguarding your card. Also, for example, if you directly gave permission or implied that a person had the right to use your Card, that use is not unauthorized. Additionally, if you received benefit from the purchase, the use is not unauthorized, and you may not be eligible for zero liability coverage. In addition to this paragraph, or if zero liability does not cover your type of unauthorized transaction, or if you do not notify us at once that your Card is lost or stolen, we may also be responsible to you for unauthorized transactions. Please refer to the section following below labeled "Your Liability for Unauthorized Transactions; Disputed Transactions."

Your Liability for Unauthorized Debit Card Transactions.
You agree to safeguard the Card and treat it like cash. The Card can be replaced if it is lost or stolen or if you believe that an electronic fund transfer has been made without your permission, with certain restrictions. You should call 1-866-466-8103 immediately to report a lost or stolen Card. You will be required to provide your name, the Card number, original value, and transaction history. If you do not contact us immediately, you could lose all the money in your account (plus the maximum overdraft line of credit, if applicable). If you tell us within 2 business days after you learn of the loss or theft of your Card, you can lose no more than $50 if someone used your Card without your permission. If you do not tell us within 2 business days after you learn of the loss or theft of your Card, and we can prove we could have stopped someone from using your Card without your permission if you had told us, you could lose as much as $500. We reserve the right to require an affidavit and conduct an investigation into the validity of any request. You will not be liable for transactions identified by us as unauthorized. We will charge a $8.95 Lost/Stolen Card Replacement Fee (subject to applicable law) for any lost/stolen Card, which will be deducted from the balance on the Card. A reissued Card may take up to 30 days to process. You acknowledge that purchases made with prepaid cards, such as the gift card, are similar to those made with cash. You cannot "stop payment" or lodge a "billing dispute" on such transactions. Any problems or disputes you may have regarding a purchase should be addressed directly with the merchant.

Other Terms
Your Card and your obligations under this Agreement may not be assigned. We may transfer our rights under this Agreement. Use of your Card is subject to all applicable rules and customs of any clearinghouse or other association involved in transactions. We do not waive our rights by delaying or failing to exercise them at anytime. If any provision of this Agreement shall be determined to be invalid or unenforceable under any rule, law, or regulation of any governmental agency, local, state, or federal, the validity or enforceability of any other provision of this Agreement shall not be affected. This Card is issued by Bank pursuant to license from MasterCard®. This Agreement will be governed by the law of the State of South Dakota except to the extent governed by federal law.

Amendment and Cancellation
We may amend or change the terms of this Agreement at any time, subject to applicable law. For example, in the event of fraud perpetrated on your card, we may cancel your card. You will be notified of cancellation or suspension, should you register your card. We will not change fees or expiration dates. You will be notified of any change in the manner provided by applicable law prior to the effective date of the change. However, if the change is made for security purposes, we can implement such change without prior notice.

You may cancel this Agreement by returning the Card to us. Your termination of this Agreement will not affect any of our rights or your obligations arising under this Agreement prior to termination.

Privacy and Data Protection

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

The types of personal information we collect and share depend on the product or service you have with us. (i) Information We Collect ("Cardholder Information") is as follows:

(a) Information about purchases made with the Card, such as date of purchase, amount and place of purchase.

(b) Information you provide to us when you apply for a Card, or for replacement Cards or when you contact us with customer service issues, such as name, address, phone number.

However, only those persons who need it to perform their job responsibilities are authorized to have access to Cardholder Information. In addition, we maintain physical, electronic and procedural security measures that comply with federal regulations to safeguard Cardholder Information. When you are no longer our customer, we continue to share or not share your information as described in this notice.

All financial companies need to share customers' personal information to run their everyday business. We may use Cardholder Information to provide customer services, to process claims for lost or stolen Cards or PINs, to develop marketing programs, to help protect against fraud and to conduct research and analysis. In addition, it is often necessary for us to disclose Cardholder Information for the same purposes to companies that work with us. For example, we may provide certain Cardholder Information to companies that perform business operations or services, including marketing services, on our behalf. We may also provide certain Cardholder Information to others as permitted by law, such as government entities or other third parties in response to subpoenas.

In the section below, we list the reasons financial companies can share their customers' personal information; the reasons MetaBank chooses to share; and whether you can limit this.

Privacy Definitions:
Affiliates: Companies related by common ownership or control. They can be financial and nonfinancial companies.
Nonaffiliates: Companies not related by common ownership or control. They can be financial and nonfinancial companies.
Joint marketing: A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

Reasons we can share your personal information Does MetaBank share? Can you limit this sharing?
For our everyday business purposes –
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
For our marketing purposes –
to offer our products and services to you
For joint marketing with other financial companies YES NO
For our affiliates' everyday business purposes –
information about your transactions and experiences
NO We do not share
For our affiliates' everyday business purposes –
information about your creditworthiness
NO We do not share
For our affiliates to market to you NO We do not share
For our nonaffiliates to market to you NO We do not share

Questions? Call 1-866-466-8103

How does MetaBank protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does MetaBank collect my personal information?
We collect your personal information, for example, when you open an account or use your Card, give us your contact information, pay your bills or, provide employment information.

Why can't I limit all sharing?
Federal law gives you the right to limit only sharing for affiliates' everyday business purposes, for example:
—information about your creditworthiness.
—affiliates from using your information to market to you.
—sharing for nonaffiliates to market to you.
State laws and individual companies may give you additional rights to limit sharing.

Arbitration Disclosure
(a) Purpose: This Arbitration Provision sets forth the circumstances and procedures under which claims (as defined below) may be arbitrated instead of litigated in court.

(b) Definitions: As used in this Arbitration Provision, the term "Claim" means any claim, dispute or controversy between you and us arising from or relating to the Card or this Agreement including the validity, enforceability or scope of this Arbitration Provision or the Agreement. "Claim" includes claims of every kind and nature, including but not limited to initial claims, counterclaims, cross-claims and third-party claims. The term "Claim" is to be given the broadest possible meaning that will be enforced and includes, without limitation, any claim, dispute or controversy that arises from or relates to (i) your Card; (ii) the amount of Available Funds on the Cards; (iii) advertisements, or oral or written statements related to the Card, goods or services purchased with the Cards; (iv) the services related to the Cards; and (v) your purchase, activation, use or upgrade for any Card. We shall not elect to use arbitration under the Arbitration Provision for any Claim that you properly file and pursue in a small claims court of your state or municipality so long as the Claim is individual and pending only in that court.

As used in the Arbitration Provision, the terms "we" and "us" shall mean the Bank, subsidiaries, affiliates, licensees, predecessors, successors, and assigns; and all of their agents, employees, directors and representatives. In addition, "we" or "us" shall include any third party using or providing any product, service or benefit in connection with any Cards (including, but not limited to merchants who accept the Card, third parties who market or provide services), if, and only if, such third party is named as a co-party with us (or files a Claim with or against us) in connection with a Claim asserted by you.

(c) Initiation of Arbitration Proceeding/Selection of Administrator: Any Claim shall be resolved, upon the election by you or us, by arbitration pursuant to this Arbitration Provision and the procedures of the national arbitration organization to which the Claim is referred. Claims shall be referred to either the Judicial Arbitration and Mediation Services ("JAMS"), or the American Arbitration Association ("AAA"), as selected by the party electing to use arbitration. If a selection by us of one of these organizations is unacceptable to you, you shall have the right within 30 days after you receive notice of our election to select either of the other organizations listed to serve as arbitrator administrator. You may contact us for instructions on how to obtain copies of any of these organizations' procedures.


(e) Restrictions on Arbitration: If either party elects to resolve a Claim by arbitration, that Claim shall be arbitrated on an individual basis. The arbitrator's authority to resolve Claims is limited to Claims between you and us alone, and the arbitrator's authority to make awards is limited to you and us alone. Furthermore, Claims brought by you against us or by us against you may not be joined or consolidated in arbitration with Claims brought by or against someone other than you, unless otherwise agreed to in writing by all parties.

(f) Location of Arbitration/Payment of Fees: Any arbitration hearing that you attend shall take place in the federal judicial district of your residence. At your written request, we will consider in good faith making a temporary advance of all or part of the filing administrative and/or hearing fees ("fees") for any Claim you initiate as to which you or we seek arbitration. At the conclusion of the arbitration (or any appeal thereof), the arbitrator (or panel) will decide who will ultimately be responsible for paying the fees in connection with the arbitration (or appeal).

(g) Arbitration Procedures: This Arbitration Provision is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act, 9 U.S.C. Sections 1-16, as it may be amended (the "FAA"). The arbitration shall be governed by the applicable Procedure, except that (to the extent enforceable under the FAA) this arbitration Provision shall control if it is inconsistent with the applicable Procedure. The arbitrator shall apply applicable substantive law consistent with the FAA and applicable statutes of limitations and shall honor claims of privilege recognized at law and, at the timely request of either party, shall provide a brief written explanation of the basis for the decision. The arbitrator shall take reasonable steps to preserve the privacy of individuals, and of business matters. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction. The arbitrator's decision will be final and binding, except for any right of appeal provided by the FAA. However, any party can appeal that award to a three-arbitrator panel administered by the same arbitration organization, which shall consider anew any aspect of the initial award objected to by the appealing party. The appealing party shall have thirty (30) days from the date of entry of the written arbitration award to notify the arbitration organization that it is exercising the right of appeal. The appeal shall be filed with the arbitration organization in the form of a dated writing. The arbitration organization will then notify the other party that the award has been appealed. The arbitration organization will appoint a three-arbitrator panel which will conduct an arbitration pursuant to its Procedure and issue its decision within one hundred twenty (120) days of the date of the appellant's written notice. The decision of the panel shall be by majority vote and shall be final and binding.

(h) Continuation: This Arbitration Provision shall survive termination of your Card. If any portion of this Arbitration Provision is deemed invalid or unenforceable, it shall not invalidate the remaining portions of this Arbitration Provision or the Agreement, both of which shall be enforceable regardless of such invalidity.

This Card is issued by MetaBank
5501 S. Broadband Lane
Sioux Falls, SD 57108

© 2004-2011 MetaBank