FACTS WHAT DOES METABANK DO WITH YOUR PERSONAL INFORMATION?
Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and other personal information such as name, address and phone number and
  • Transaction activity

When you are no longer our customer, we continue to share your information as described in this notice.

How? All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons MetaBank chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information Does MetaBank share? Can you limit this sharing?
For our everyday business purposes –
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes –
to offer our products and services to you
Yes No
For joint marketing with other financial companies Yes No
For our affiliates' everyday business purposes– information about your transactions and experiences No We do not share
For our affiliates' everyday business purposes– information about your creditworthiness No We do not share
For our affiliates' to market to you No We do not share
For nonaffiliates to market to you No We do not share
Questions? Call 1-866-466-8103 or go to www.knowyourbalance.com

Who we are
Who is providing this notice? This privacy policy is provided by MetaBank and applies to your prepaid card and related products and services.
What we do
How does MetaBank protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does MetaBank collect my personal information?

We collect your personal information, for example, when you

  • Open an account or use your prepaid card
  • Make a purchase or other transaction
  • Provide us your name or other information
Why can't I limit all sharing?

Federal law gives you the right to limit only

  • Sharing for affiliates' everyday business purposes — information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.

Definitions
Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • MetaBank has no affiliates with which it shares your personal information.
Nonaffiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • MetaBank does not share your personal information with nonaffiliates.
Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • We may partner with nonaffiliated financial companies to jointly market financial products or services to you.
Other Important Information
If you are a resident of California or Vermont, we will not share with nonaffiliates except for our own marketing purposes, our everyday business purposes, or with your consent. Nevada residents: We are providing this notice pursuant to Nevada law.