Cards starting with 5390 1500 4 to 5390 1500 6

Important Information For All Cards Starting with 5390 15

Effective 4/1/12, your Card is valid only in the United States. It cannot be used at merchants outside of the United States, including Internet and mail/telephone order merchants outside of the United States.

The Terms and Conditions enclosed with your card at time of purchase have been revised. To view the current Terms and Conditions for prepaid cards starting with 5390 1500 4 to 5390 1500 6, see below. To view Terms for other cards, please click HERE.

For questions or additional information, please contact Customer Service at 1-866-466-8103



  1. To complete the acceptance of this offer, please sign your card immediately and activate your card by calling the toll-free number. The toll-free number for card activation is printed on the carrier to which your card is affixed. PLEASE use before valid thru date imprinted on the card. Once the valid thru date has passed, the Card will be void and will not be replaced.

  2. Before using your prepaid card to make a purchase, please be sure to check your available balance. Your transaction will be approved if you have sufficient value available on the prepaid card to cover the entire transaction amount, including applicable taxes, tips, or fees. Please be aware that the use of the prepaid card at some merchants – for example: restaurants, hotels, salons/spas and mail-order companies – may factor in tips or other expenses into the purchase total and may require you to have an available balance of up to 20% above the purchase amount. Check your available balance at or by calling 1-866-466-8103.

  3. To make a purchase in excess of the available value on your prepaid card, you must tell the cashier the exact amount to apply toward your prepaid card and pay the remaining balance with another form of payment (cash, credit, debit). Please keep in mind restaurants, hotels, salons/spas and other companies may require an available balance of up to 20% above the purchase amount to cover tips or other expenses.

  4. To purchase gasoline, your transaction must be processed inside the fuel station and not at automated pumps.

  5. Your prepaid card is valid only in the United States. It cannot be used at merchants outside of the United States, including Internet and mail/telephone order merchants outside of the United States.Although your prepaid card will not be accepted at locations outside of the United States, it is welcome at millions of locations within the U.S. where Debit MasterCard is accepted.

  6. NO CASH ACCESS AT ATMs. Please remember your prepaid card CANNOT be used to withdraw cash at an ATM or to obtain a cash advance from a financial institution. For these reasons, a PIN (Personal Identification Number) is not provided. THIS CARD IS ISSUED FOR LOYALTY, AWARD, OR PROMOTIONAL PURPOSES AND IS NOT A GIFT CARD; NOR IS IT INTENDED FOR GIFTING PURPOSES. THIS PREPAID CARD IS NOT A CREDIT CARD. Funds are pre-loaded on your card and additional funds cannot be added.

  7. How to Use Your Prepaid Card:
    • When there is no keypad, just present your prepaid card and sign the receipt. Your purchase total will be deducted from your card balance.
    • When there is a keypad, swipe your prepaid card and select CREDIT, then sign the receipt. Your purchase total will be deducted from your card balance.

  8. Additional fees may also apply. Please refer to your cardholder agreement (below) for full disclosure of all associated fees and restrictions.



Fees Associated with your Prepaid Card

  • Replacement Card Fee
    Subject to applicable law, an $8.95 Replacement Card Fee will be charged for any lost/stolen Card. This fee will be deducted from the balance on the Card.

  • The Prepaid Card has a valid thru date embossed on the front of the card. Once the valid thru date has passed, the Card will be void and will not be replaced.


Terms and Conditions for this Card
This document constitutes the agreement ("Agreement") outlining the terms and conditions under which this Rewards card has been issued to you. By accepting and using this card, you agree to be bound by the terms and conditions contained in this Agreement. Please sign your card immediately. The Card will remain the property of MetaBank and must be surrendered upon demand. The Card is nontransferable, and it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law. Please read this Agreement carefully and keep it for future reference.


In this Agreement, "Card" means the Card issued to you by MetaBankTM. "You" and "your" means the person or persons who have received the Card and are authorized to use the Card as provided for in this Agreement. "We," "us," "our," and "Bank"" mean MetaBank, our successors, affiliates or assignees. The Card allows you to access funds on the Card. The Card is issued for loyalty, award, or promotional purposes and is not a gift card; nor is it intended for gifting purposes. The Card does not constitute a checking, savings or other bank account and is not connected in any way to any other account you may have. The Card is not a credit card. You will not receive any interest on the funds on the Card. This Card is not connected in any way to any other account and may be FDIC insured.


Using Your Card
You must activate your Card prior to use by calling the number or going to the website indicated on the Card. You may use your Card to purchase or lease goods or services wherever the Card is honored as long as you do not exceed the value available on your Card. You are responsible for all transactions initiated by use of your Card. If you permit someone else to use your Card we will treat this as if you have authorized such use and you will be responsible for any transactions made subject to such use. If you do not have enough value loaded on your Card you can instruct the merchant to charge a part of the purchase to the Card and pay the remaining amount with cash or another form of payment. These are called "split transactions". Some merchants do not allow cardholders to conduct split transactions. Some merchants will only allow you to do a split transaction if you pay the remaining amount in cash. If you use your Card number without presenting your Card (such as for a mail order or telephone purchase), the legal effect will be the same as if you used the Card itself. For security reasons, we may limit the amount or number of transactions you can make on your Card. Your Card cannot be redeemed for cash. You may not use your Card for any illegal transactions. CARDS ARE NOT ACCEPTED AT ATMs AND CANNOT BE USED TO ACCESS CASH OR OBTAIN CASH BACK IN ANY PURCHASE TRANSACTION. You will not be able to receive any cash back from any funds remaining on the Card after a purchase from an ATM or at any point of sale location.

Your Card is valid only in the United States. It cannot be used at merchants outside of the United States, including Internet and mail/telephone order merchants outside of the United States.

You should keep track of the amount of value loaded on Cards issued to you. You may obtain the current value on your Card by visiting or by calling us at the Customer Service number shown on your Card and listed below at any time. If you have questions on Card usage, please call us at any time at 1-866-466-8103.

Each time you use your Card, you authorize us to reduce the value available on your Card by the amount of the transaction. You are not allowed to exceed the available amount on your Card through an individual transaction or a series of transactions. Nevertheless, if a transaction exceeds the balance of the funds available on your Card you shall remain fully liable to us for the amount of the transaction. You agree to pay us promptly for the negative balance. We also reserve the right to cancel this Card should you create a negative balance with your Card. You do not have the right to stop payment on any purchase transaction originated by use of your Card. If you authorize a transaction and then fail to make a purchase of that item as planned, the approval may result in a hold for that amount of funds for up to fifteen (15) days.



Returns and Refunds
If you are entitled to a refund for any reason for goods or services obtained with your Card, you agree to accept credits to your Card for such refunds. The amounts credited to your Card for refunds may not be available for up to five (5) days from the date the refund transaction occurs.


You should get a receipt at the time you make a transaction using your Card. You agree to retain your receipt to verify your transactions.


We may disclose information to third parties about your Card or the transactions you make:

  1. Where it is necessary for completing transactions;
  2. In order to verify the existence and condition of your Card for a third party, such as a merchant;
  3. In order to comply with any government agency, court order, or other legal reporting requirements;
  4. If you give us your written permission, or;
  5. To our employees, auditors, affiliates, service providers, or attorneys as needed.


Our Liability for Failure to Complete Transactions
In no event will we be liable for consequential damages (including lost profits), extraordinary damages, special or punitive damages.


Zero Dollar Limited Liability for Certain Unauthorized Card Transactions.
Keep your Card safe. We encourage you to keep your Card number as well as the customer service number in a safe place, separate from the Card, so if it is lost or stolen you may be able to report the Card lost or stolen before someone uses it. Tell us, AT ONCE, if you believe your Card has been lost or stolen or of any unauthorized transactions. Your liability for unauthorized transactions that are processed by the network branded system identified on your Card is Zero dollars ($0) (For example, MasterCard). We may require you to provide a written statement regarding claims of unauthorized transactions. These provisions limiting your liability may not apply to business or agricultural purposes, POS, Pinless, or any other debit transactions not processed by the network brand identified on your card. You may not be entitled to zero dollar liability in the event you did not exercise reasonable care in safeguarding your Card from unauthorized use. Failure to register your Cards may be considered as not safeguarding your card. Also, for example, if you directly gave permission or implied that a person had the right to use your Card, that use is not unauthorized. Additionally, if you received benefit from the purchase, the use is not unauthorized, and you may not be eligible for zero liability coverage. In addition to this paragraph, or if zero liability does not cover your type of unauthorized transaction, or if you do not notify us at once that your Card is lost or stolen, we may also be responsible to you for unauthorized transactions. Please refer to the section following below labeled "Your Liability for Unauthorized Transactions; Disputed Transactions."

Your Liability for Unauthorized Transfers
You agree to safeguard the Card and treat it like cash. The Card can be replaced if it is lost or stolen or if you believe that an electronic fund transfer has been made without your permission, with certain restrictions. You should call 1-866-466-8103 immediately to report a lost or stolen Card. You will be required to provide your name, the Card number, original value, and transaction history. If you do not contact us immediately, you could lose all the money in your Card account. If you tell us within two (2) business days after you learn of the loss or theft of your Card, you can lose no more than $50 if someone used your Card without your permission.

If you do not tell us within two (2) business days after you learn of the loss or theft of your Card, and we can prove we could have stopped someone from using your Card without your permission if you had told us, you could lose as much as $500. We reserve the right to require an affidavit and conduct an investigation into the validity of any request. You will not be liable for transactions identified by us as unauthorized. We will charge a $8.95 Replacement Card Fee (subject to applicable law) for any lost/stolen Card, which will be deducted from the balance on the Card. A reissued Card may take up to thirty (30) days to process. You acknowledge that purchases made with prepaid cards are similar to those made with cash. You cannot "stop payment" or lodge a "billing dispute" on such transactions. Any problems or disputes you may have regarding a purchase should be addressed directly with the merchant.


Periodic Statements:
You may obtain information about the amount of money you have remaining in your Card account by calling 1-866-466-8103. This information, along with a history of account transactions, is also available on-line at


Unclaimed Property
Your Card is subject to unclaimed property laws where your card has been registered, or the laws of the state where we are located/incorporated if the card is not registered. Should your card have a remaining balance after a certain period of time, we may be required to remit remaining funds to the appropriate state agency.


Other Terms
Your Card and your obligations under this Agreement may not be assigned. We may transfer our rights under this Agreement. Use of your Card is subject to all applicable rules and customs of any clearinghouse or other association involved in transactions. We do not waive our rights by delaying or failing to exercise them at anytime. If any provision of this Agreement shall be determined to be invalid or unenforceable under any rule, law, or regulation of any governmental agency, local, state, or federal, the validity or enforceability of any other provision of this Agreement shall not be affected. This Agreement will be governed by the law of the State of South Dakota except to the extent governed by federal law. We may, in our sole discretion, adjust the value of the Card to correct transactional or issuance errors or discrepancies.


Amendment and Cancellation
We may amend or change the terms of this Agreement at any time. You will be notified of any change in the manner provided by applicable law prior to the effective date of the change. However, if the change is made for security purposes, we can implement such change without prior notice. We may cancel or suspend your Card or this Agreement at any time. You may cancel this Agreement by returning the Card to us. Your termination of this Agreement will not affect any of our rights or your obligations arising under this Agreement prior to termination.


Information About Your Right to Dispute Errors
You are responsible for resolving disputes arising out of the Card transactions, including disputes related to the quality, safety or legality of merchandise or services. In case of errors or questions about your Card transactions, call if you think your receipt is wrong or if you need more information about a transaction on the receipt.


Privacy and Data Protection


Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

The types of personal information we collect and share depend on the product or service you have with us. (i) Information We Collect ("Cardholder Information") is as follows:

(a) Information about purchases made with the Card, such as date of purchase, amount and place of purchase.

(b) Information you provide to us when you apply for a Card, or for replacement Cards or when you contact us with customer service issues, such as name, address, phone number.

However, only those persons who need it to perform their job responsibilities are authorized to have access to Cardholder Information. In addition, we maintain physical, electronic and procedural security measures that comply with federal regulations to safeguard Cardholder Information. When you are no longer our customer, we continue to share or not share your information as described in this notice.

All financial companies need to share customers' personal information to run their everyday business. We may use Cardholder Information to provide customer services, to process claims for lost or stolen Cards or PINs, to develop marketing programs, to help protect against fraud and to conduct research and analysis. In addition, it is often necessary for us to disclose Cardholder Information for the same purposes to companies that work with us. For example, we may provide certain Cardholder Information to companies that perform business operations or services, including marketing services, on our behalf. We may also provide certain Cardholder Information to others as permitted by law, such as government entities or other third parties in response to subpoenas.

In the section below, we list the reasons financial companies can share their customers' personal information; the reasons MetaBank chooses to share; and whether you can limit this.

Privacy Definitions:
Affiliates: Companies related by common ownership or control. They can be financial and nonfinancial companies.
Nonaffiliates: Companies not related by common ownership or control. They can be financial and nonfinancial companies.
Joint marketing: A formal agreement between nonaffiliated financial companies that together market financial products or services to you.


Reasons we can share your personal informationDoes MetaBank share?Can you limit this sharing?
For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureausYESNO
For our marketing purposes – to offer our products and services to youYESNO
For joint marketing with other financial companiesYESNO
For our affiliates' everyday business purposes – information about your transactions and experiencesNOWe do not share
For our affiliates' everyday business purposes – information about your creditworthinessNOWe do not share
For our affiliates to market to youNOWe do not share
For our nonaffiliates to market to youNOWe do not share


Questions? Call 1-866-466-8103

How does MetaBank protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does MetaBank collect my personal information?
We collect your personal information, for example, when you open an account or use your Card, give us your contact information, pay your bills or, provide employment information.

Why can't I limit all sharing?
Federal law gives you the right to limit only sharing for affiliates' everyday business purposes, for example:
—information about your creditworthiness.
—affiliates from using your information to market to you.
—sharing for nonaffiliates to market to you.
State laws and individual companies may give you additional rights to limit sharing.


Telephone Monitoring/Recording
We may monitor and/or record telephone calls between you and us to assure the quality of our customer service or as required by applicable law.


No Warranty Regarding Goods and Services
We are not responsible for the quality, safety, legality, or any other aspect of any goods or services you purchase with your Card.


(a) Purpose: This section ("Arbitration Provision") sets forth the circumstances and procedures under which claims (as defined below) may be arbitrated instead of litigated in court.

(b) Definitions: As used in this Arbitration Provision, the term "Claim" means any claim, dispute or controversy between you and us arising from or relating to the Card or this Agreement including the validity, enforceability or scope of this Arbitration Provision or the Agreement. Claim includes claims of every kind and nature and is to be given the broadest possible meaning that will be enforced. We shall not elect to use arbitration under the Arbitration Provision for any Claim that you properly file and pursue in a small claims court of your state or municipality so long as the Claim is individual and pending only in the court.

As used in the Arbitration Provision, the terms "we" and "us" shall for all purposes mean the Bank, wholly or majority owned subsidiaries, affiliates, licensees, predecessors, successors, and assigns; and all of their agents, employees, directors and representatives. In addition, "we" or "us" shall include any third party using or providing any product, service or benefit in connection with any Cards (including, but not limited to merchants who accept the Card, third parties who use or provide services, debt collectors and all of their agents, employees, directors and representatives) if, and only if, such third party is named as a co-party with us (or files a Claim with or against us) in connection with a Claim asserted by you. As solely used in this Arbitration Provision, the terms "you" or "yours" shall mean all persons or entities approved by us to have and/or use a Card.

(c) Initiation of Arbitration Proceeding/Selection of Administrator: Any Claim shall be resolved, upon the election by you or us, by arbitration pursuant to this Arbitration Provision and the code of procedures of the national arbitration organization to which the Claim is referred in effect at the time the Claim is filed, as selected by the party electing to use arbitration. If a selection by us of one of the following organizations is unacceptable to you, you shall have the right within 30 days after you receive notice of our election to select either of the other organizations listed. For a copy of the procedures, to file a Claim or for other information about these organizations, contact them as follows: (i) Judicial Arbitration and Mediation Services ("JAMS") at 1920 Main Street, Suite 300, Los Angeles, CA 92614; website at; (ii) American Arbitration Association ("AAA") at 335 Madison Avenue, New York, NY 10017; website at


(e) Restrictions on Arbitration: If either party elects to resolve a Claim by arbitration, that Claim shall be arbitrated on an individual basis. There shall be no right or authority for any Claims to be arbitrated on a class action basis or on bases involving Claims brought in a purported representative capacity on behalf of the general public, other Cardholders or other persons similarly situated. Furthermore, Claims brought by you against us or by us against you may not be joined or consolidated in arbitration with Claims brought by or against someone other than you, unless otherwise agreed to in writing by all parties.

(f) Payment of Fees: At your written request, we will consider in good faith making a temporary advance of all or part of the filing administrative and/or hearing fees for any Claim you initiate as to which you or we seek arbitration. The arbitrator (or panel) will decide who will ultimately be responsible for paying the filing, administrative and/or hearing fees in connection with the arbitration (or appeal).

(g) Arbitration Procedures: This Arbitration Provision is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act, 9 U.S.C. Sections 1-16, as it may be amended (the "FAA"). The arbitration shall be governed by the applicable Code, except that (to the extent enforceable under the FAA) this arbitration Provision shall control if it is inconsistent with the applicable Code. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction. The arbitrator's decision will be final and binding, except you may have a right to appeal any decision entered in Arbitration.

(h) Continuation: This Arbitration Provision shall survive termination of your Card and any bankruptcy by you or us. If any portion of this Arbitration Provision is deemed invalid or unenforceable under any principle or provision of law or equity, consistent with the FAA, it shall not invalidate the remaining portions of this Arbitration Provision, the Agreement or any prior agreement you may have had with us, each of which shall be enforceable regardless of such invalidity.

This Card is issued by MetaBank, 5501 S. Broadband Lane, Sioux Falls, SD 57108. For additional support, please call the number on the back of your Card or visit


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